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QuickBooks Online Payroll Review 2023 Pricing, Complaints

intuit payroll customer service

Understanding that every second counts and also every penny counts, we have made access to our support services much easier and swift. With our QuickBooks support team, you can not only enjoy the best solutions, but also endow you with the knowledge and tactics to deal with various other related errors in the future. QuickBooks Payroll has proved to be of great benefit for firms and employers willing to pay employees instantly through electronic transfer of funds.

  • I got a call surprisingly quick, 5-10 minutes, but explain the problem again and they give me the same answer, I don’t know, I will transfer you….again I request call back.
  • Most of the important features in QB Desktop are missing from the Online version and the support line is unknowledgeable and unhelpful.
  • For any queries or issues relating to Intuit Online Payroll, you can call the technical support team.
  • After an in-depth review process, our experts gave Intuit Online Payroll a 4-star rating.
  • There are a plethora of rants about misfiled taxes, miscommunications about payments, and the general ineptitude of the customer service representatives.
  • Additionally, if your business uses 1099 contractors or freelancers, you can pay them whenever you want – you don’t need to have them on the same pay cycle as your W-2 employees.

We will be canceling our Intuit subscription and working with the IRS and State to resolve these overpayments. No doubt, QuickBooks payroll contributes to efficiency, but at the same time you might stumble upon some technical glitches. This is when, our QuickBooks error support team can be a savior for you. If you get stuck anywhere, make sure to take assistance of QuickBooks certified experts, in order to avoid any kind of nuisance. Every payroll error will be easily resolved by QuickBooks error support team. Once you’ll get in touch in with our experts, all your QuickBooks payroll queries will be smartly and beautifully answered by our team.

Employee Management & PTO

I do not understand why they need to review a transaction between two consenting parties where the funds are fully available. Intuit has now been withholding funds for the past 4 months under the pretense of reviewing these transactions. However, it is my belief that Intuit is withholding my funds because it is a way to defer payment without paying interest to me. Like with many other payroll vendors we reviewed, you can use Quickbooks Payroll to pay employees and 1099 workers via direct deposit, prepaid debit card or paper check.

You can either export the reports to Microsoft Excel or print them directly too. Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services.

How to get a call or chat from us

Intuit Online Payroll and QuickBooks Online payroll are two names for the same payroll software that is designed to go with QuickBooks Online. QuickBooks Desktop Payroll is the other QuickBooks payroll product that is specifically designed for QuickBooks Desktop. For the average small business owner with fewer than 150 employees, if you don’t already use QuickBooks, other options offer more support, flexibility, and value for your money. QuickBooks also runs promotions for its payroll product frequently, so be sure to check for any available discounts before purchasing. QuickBooks Online Payroll offers a 30-day free trial, but if you opt to try before you buy, you’ll miss out on a 50% off “buy now” promotion.

They believe in first-call resolution and follow impeccable customer service. Rootworks is the premier firm-improvement organization, serving small to medium-sized accounting firms. QuickBooks does not automatically process local taxes; you need to do that manually at your end. Both Gusto and OnPay calculate, file and pay local tax obligations automatically. Intuit workforce portal is an employee self-service platform that enables employees to view their paychecks and W-2s. They can also apply for leave, view leave balances and enter time sheets on the portal.

Product/ Service Question:

It’s beyond frustrating when ppl that should know how to do their job doesn’t. Then Intuit makes it extremely difficult to escalate the issue on your own. Don’t worry backed by 1 decade of experience, our award-winning U.S. based payroll support team is always here to help you. We are available 6 days in a week, via phone, email or a live chat.

  • Most payroll software is designed to handle W-2 wages and only W-2 wages.
  • After that, someone will review the setup to ensure you’re good to go.
  • PT, Monday through Friday, though Elite users can connect with the support team by phone or chat 24/7.
  • Users will need a subscription to the QuickBooks Online Payroll Premium tier to access time-tracking features.
  • OnPay doesn’t have the volume of content that QuickBooks wields, but quality is more important than quantity here.

To choose the best version of QuickBooks for your business, you should consider whether you want a cloud or desktop-based system, your budget and which features are nonnegotiable. You can also use the software to manage employee benefits and access HR support. Now this is an additional $50 bucks after intuit payroll customer service you paid the $49 at Costco with no warning about the additional charges which you can’t escape. Warn your family and friends and in additions to the above, it took me 7hrs to complete the returns. I don’t believe all the fees and extra payments that you have to pay just by using Turbo Tax 2011.

Automated Tax and Forms

With QuickBooks, you can run payroll as often as you want each month. You’ll be able to pay your employees weekly, biweekly, semimonthly or monthly, all for the same cost. Additionally, if your business uses 1099 contractors or freelancers, you can pay them whenever you want – you don’t need to have them on the same pay cycle as your W-2 employees.

How do I contact Intuit payroll?

If you have a payroll question, you can call us for free, live phone assistance from a payroll specialist M-F 6am to 6pm PST at 800-624-2106. Find all our contact details here.

The system’s online user interface is simple to navigate, with a clearly labeled dashboard that lets you find what you need when you need it. The homepage also displays a running to-do list of essential payroll tasks. Alternatively, if you already use another QuickBooks product, the vendor makes adding its payroll services easy. Payroll Premium + QuickBooks Plus enhances both the payroll and accounting features for $160 per month, plus $8 per employee. We loved that QuickBooks provides a 30-day trial so you can evaluate whether or not the software is a good fit for your business. Once the free trial is up, you can choose from one of three payroll plans.

I strongly suggest that you personally try using your system and see how frustrating it is for us using it. I zipped right through the process of completing my daughter’s Federal and State returns. To learn more about relationship-based ads, online behavioral advertising and our privacy practices, please review Bank of America Online Privacy Notice and our Online Privacy FAQs. Also, if you opt out of online behavioral advertising, you may still see ads when you log in to your account, for example through Online Banking or MyMerrill. These ads are based on your specific account relationships with us.

intuit payroll customer service